Privacy notice

When you contact us

We use the details you share to respond, discuss products or services, and arrange your order. Please share delivery information directly with our team when it is needed.

When you open a product enquiry on WhatsApp, we create a reference and keep the product details and time of the click. This helps our team match your message to the product and record any resulting sale. Opening WhatsApp does not tell us whether you sent the message.

To avoid counting repeated taps as separate enquiries, we reuse each product’s reference for 30 minutes in the same browser tab. Your tab saves the product’s reference and the timing details needed to reuse it. This also works when you decline analytics. The saved reference stays until your tab session ends or is replaced when you enquire about that product again after 30 minutes. We may prepare a reference as you browse; unused prepared references expire after 24 hours and are not counted as enquiries.

If you choose to tell us how you first heard about Tech Resonate during a conversation, we keep that answer separately from automatically detected marketing information.

Optional analytics and estimated location

With your permission, we use Google Analytics and our enquiry records to understand visits, marketing campaigns, product interest, and sales. We remember the first and latest marketing sources we can detect from campaign links and referring websites.

We also use Cloudflare’s estimate of your country, state, and city for enquiry reporting. This estimate can be wrong and is never treated as your delivery address. Our enquiry records do not store your IP address, exact coordinates, or full referring URLs.

Google Analytics and WhatsApp are provided by Google and Meta. They process information under their own privacy policies and may process information outside Nigeria. Cloudflare hosts this website and its enquiry records.

Google privacy policy · WhatsApp privacy policy · Cloudflare privacy policy

Your choices and how long we keep records

Optional analytics stay off until you allow them. Declining does not stop you from shopping or contacting us. We honour browser requests to turn optional tracking off.

Your privacy choice and marketing-source history expire after 90 days. Declining later clears the marketing history saved in your browser. We remove unconfirmed enquiry clicks after 90 days and confirmed conversation and sale records from this enquiry tracker after one year. These limits are enforced when records are saved or reports are opened. Separate order, accounting, and support records may need to be kept longer for their own purposes.

Ask about your information

To request access, a correction, or deletion of your enquiry information, contact [email protected] . Include your enquiry reference if you have one. You can also raise a privacy concern with the Nigeria Data Protection Commission.